Refund Policy

A legal disclaimer

At Therapy Wellness Counselling, we aim to provide a fair and transparent refund policy for all clients. Please read the following terms carefully:

All counselling sessions must be paid for in advance or at the time of booking unless otherwise agreed.

Clients must give at least 24 hours’ notice to cancel or reschedule an appointment.
Sessions cancelled with more than 24 hours’ notice will be fully refunded or rescheduled without charge.
Sessions cancelled with less than 24 hours’ notice are non-refundable, as the time has been reserved exclusively for you.

If you do not attend your session (online or in person) without prior notice, the full session fee is non-refundable.

If you arrive late, the session will still end at the scheduled time and the full fee will apply. No partial refunds are given.

If Therapy Wellness Counselling needs to cancel a session, you will be offered:

You will never be charged for a session cancelled by us.

Approved refunds will be processed within 3–7 working days, depending on your payment provider.

Refunds outside this policy may be considered in exceptional circumstances at the discretion of the therapist.