Therapy Wellness Counselling

Last Updated: 1/12/25

Therapy Wellness Counselling (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely, respectfully, and in accordance with UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or counselling services.

1. Information We Collect

We may collect the following information:

a) Personal Information

• Your name

• Contact details (email, phone number)

• Age (to confirm we work with young people and adults)

• Emergency contact details (if required)

b) Sensitive Information (Special Category Data)

As part of counselling, we may collect information relating to:

• Mental health

• Emotional wellbeing

• Life experiences

• Therapy notes

This information is handled with strict confidentiality.

c) Website Information

We may collect:

• IP address

• Device information

• Browsing activity

• Cookies (see Cookie Policy if added)

2. How We Use Your Information

We use your information to:

• Provide counselling sessions

• Communicate with you about appointments

• Maintain accurate clinical records

• Respond to enquiries

• Improve our website and services

• Meet ethical and legal requirements

3. Confidentiality

All counselling sessions are confidential. Information is only shared in the following rare situations:

• Risk of serious harm to yourself or others

• Legal obligation (e.g., safeguarding, court order)

• Supervision requirements (your identity remains protected)

You will be informed whenever possible before any disclosure is made.

4. Legal Basis for Processing

We collect and process your data under:

• Legitimate interests (providing counselling)

• Contract (when you book a session)

• Consent (for sensitive information)

• Legal obligation (safeguarding, record keeping)

5. How We Store Your Information

• All records are stored securely and accessible only by the therapist.

• Digital files are password-protected.

• Paper notes (if used) are kept in a locked space.

• We retain counselling records for up to 7 years, in line with professional guidelines.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Request corrections

• Request deletion (where possible)

• Restrict or object to processing

• Withdraw consent

• Receive a copy of your data in a portable format

Requests will be responded to within 30 days.

7. Third-Party Services

We may use secure third-party platforms for:

• Online video sessions

• Email communication

• Website analytics

• Appointment scheduling

These services comply with data protection rules.

We do not sell or share your information for marketing.

8. Cookies

If your website uses cookies, you can add a separate Cookie Policy.
I can write that for you if needed.

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

📧 anna@therapywellnesscounselling.co.uk
📞 07960037924

OR contact CreativeInkSpace for accessibility or website support:

📧 creativeinkspace@gmail.com
📸 Instagram: @creativeinkspace

10. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page with a new “Last Updated” date.